100% ONSITE ALAMEDA CA
PAY: $28 - $30/HR
SHIFT: M-F 1:30PM - 10:00PM
REQUIRED:
Job Description:
Complaint Investigations Lab.
The Technician will be responsible for:
Unpacking boxes safely and sorting the returned products accordingly by product lines.
Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
The Technician will document complaint investigations in the Complaint Handling System.
The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
• Must Have ~ proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English. Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• Ability to work in a team setting is a plus.
• Ability to follow written work instructions of SOP’s is required.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with Inspection and Quality experience.
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