Job Description

Job Title: Concierge

Related Titles : Front Desk Attendant; Receptionist

Reports to : Director of Dining Services, Clubhouse Manager, General Manager

Supervises : No supervisory duties are included in this position.

Education and/or Experience

• High School diploma or GED or higher.
• A minimum of two years in a resort, club or hospitality industry setting.

Job Knowledge, Core Competencies and Expectations

• Excellent customer service skills and an open, courteous and friendly personality required.
• Excellent oral and written communication skills.
• Must have working knowledge of using and programming multi-line telephone equipment and reservation systems.
• Must be able to type and efficiently use word processing, spreadsheet and email programs.
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks and providing excellent member service.
• Collaborative mindset and the ability to work well with other club staff.
• Knowledge and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Answer incoming calls effectively; forward phone calls to other club extensions or voice mail boxes or take messages from callers. Greet members and guests who are visiting the club. Process all dining and event reservations.

Job Tasks/Duties

• Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
• Greets members and guests.
• Provides schedule and other club information to members and guests.
• Fulfills members’ requests; for example, places phone calls and holds letters or packages.
• Performs general office work such as word processing, filing and operating copy and fax machines.
• Works on special projects as assigned.
• Prints and edits menus as needed.
• Appropriately handles lost and found items.
• Receives packages and distributes to staff.
• Assists in processing the pickup of members’ wine orders.
• Maintains supply inventories for reception area.
• Reports presence of unauthorized visitors in or around club facility.
• Performs other duties required by the manager on duty.
• Accepts meal and function reservations.
• Enforces attire guidelines.
• Updates and maintains member mailing and telephone lists.
• Maintains lobby message board.
• Processes food take-out orders, including holiday orders.
• Greets job applicants filling out applications.
• Maintains appearance of reception area.

Physical Demands and Work Environment

• Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
• Must be able to sit for prolonged periods of time.
• Moderate noise level in the work environment.

Metairie Country Club is an equal opportunity employer. Applications will not be used for limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Applicants requiring reasonable accommodation in the application and/or interview process should notify a representative of the organization.

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