Job Description

For more details, please connect with Shweta Patel at 640-400-8448 or email her at shwetap@vgroupinc.com.

Client: Baltimore City Public Schools

Job Title: Incident response manager

Duration: 36 Months

Start Date: ASAP

Location: Baltimore, MD

Position Type: Contract

Type: Webcam/In person

Ceipal ID: SMD_CYBEW077_SP

Description:

The Incident Response Manager will be responsible for overseeing the incident management component of the Data Loss Prevention (DLP) solution as part of the FCC's Cybersecurity Pilot Program. This role will ensure timely detection, escalation, analysis, and resolution of all DLP-related incidents affecting the Baltimore City Public Schools' network, endpoints, and cloud infrastructure.

Responsibilities:

• Lead the implementation of automated alerts and notifications for DLP policy violations.
• Design, document, and maintain incident response workflows and escalation protocols.
• Manage end-to-end incident case management, ensuring proper classification, analysis, resolution, and reporting.
• Coordinate across teams (SOC, Security Engineers, Compliance) to contain and remediate data loss or policy violations.
• Provide detailed reporting and analytics to meet compliance with FERPA, COPPA, HIPAA, and E-Rate program rules.
• Interface with the City Schools Project Monitor and provide incident updates, metrics, and response outcomes.
• Ensure DLP tools are integrated with SIEM, firewalls, endpoint protection, and case management systems.
• Lead post-incident reviews to identify root causes and implement process improvements.
• Stay current with evolving cybersecurity threats and adjust incident response strategies accordingly.
• Support internal audits and 10-year data retention requirements per FCC and USAC guidelines.

Required Qualifications:

• Bachelor's degree in Cybersecurity, Information Systems, or related field.
• Minimum 5 years of experience in incident response and cybersecurity operations.
• Proven experience managing security incidents in large-scale, multi-platform environments.
• Familiarity with DLP solutions, SIEM tools (e.g., Splunk, QRadar), and SOAR platforms.
• Deep knowledge of compliance frameworks (FERPA, COPPA, HIPAA, NIST).
• Strong leadership, communication, and crisis management skills.

V Group Inc. is an IT Services company that supplies IT staffing, project management, and delivery services in software, network, help desk, and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: CA, FL, GA, MD, MI, NC, NY, OH, OR, PA, SC, VA, and WA, CT, TN. If you are considering applying for a position with V Group or partnering with us on a position, please feel free to contact me with any questions you may have regarding our services and the advantages we can offer you as a consultant.

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