Job Description
Job Details
Description Compensation: $21.63 - 23.00 Hourly
Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.
Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.
PRIMARY RESPONSIBILITIES: - Technical Support:
- Respond promptly, professionally, and proactively to incoming service requests.
- Deliver help desk support for end-user hardware, software, and connectivity.
- Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.
- Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
- Record all work and communication in the ticketing system for accurate tracking and reporting.
- Training and Development:
- Conduct user training as needed to enhance understanding and usage of IT systems and tools.
- Professional Responsibilities:
- Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
- Participate in in-service training, staff meetings, and other professional development opportunities.
- Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
- Organizational Values and Additional Duties:
- Serve as a positive role model for colleagues and individuals served.
- Adhere to organizational policies and procedures while promoting professionalism.
- Perform other duties, responsibilities, and special projects as assigned.
QUALIFICATIONS: Knowledge and Skills: - Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
- Experience troubleshooting and supporting end-user hardware and software.
- Basic understanding of network connectivity troubleshooting.
Experience: - 1–2 years of experience in a technical support or similar role.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.
What’s in it for you? Total Rewards (For Full-Time Employees = >30 hours/week): - Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through “Tickets at Work”
- And More!
Want to learn more? To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: #cmd410
Job Tags
Hourly pay, Full time, Flexible hours,