Job Description

Job Description

The Senior Manager of Food Safety and Quality Assurance leads a team of three QA specialists, ensuring food safety and quality standards are maintained throughout the theme park and City Walk venues. Acting as the primary liaison with the LA County Health Department, the manager directs quality assurance efforts using our systems and analytical tools. This role manages daily operations of the Food Safety and Quality Management System and leads the team to protect employee and consumer safety and product integrity at Universal Studios Hollywood. The position upholds company values and supports a culture focused on integrity, respect, service, and food safety.

The Senior Manager serves as the companys expert on food safety regulations and quality assurance, working with legal, culinary, operations, training, and EHS teams to develop food safety & allergen plans and ensure compliance with necessary guidelines and certifications such as the Food Safety Modernization Act and HACCP.

In partnership with Training and Operations, the manager will establish training processes to educate employees on HACCP and its role in food safety and quality management.

• Lead the development and implementation of enhancements to QA programs addressing food safety, allergen management, and dietary guidelines.
• Formulate strategies for metric reporting and technology systems pertinent to food safety initiatives.
• Collaborate closely with Guest Services and Legal departments to establish and communicate comprehensive Allergen and Dietary Guidelines to guests.
• Deliver accurate, timely, and consistent technical support for food service operations, ensuring alignment with departmental philosophy and adherence to food safety, sanitation standards, corporate QA procedures, and regulatory requirements.
• Serve as a proactive and reactive liaison with regulatory authorities, maintaining current knowledge of applicable and forthcoming regulations.
• Oversee third?party food safety audits for designated business units, supporting program reliability and effectiveness.
• Address and investigate reports of foodborne illnesses, injuries, and product defects or contamination; determine root causes of validated issues, coordinate laboratory analyses and forensic investigations, and verify appropriate corrective actions to prevent recurrence. Prepare comprehensive reports outlining findings, conclusions, and recommendations.
• Engage regional leadership during monthly reviews of food safety performance, facilitating actionable and meaningful improvement initiatives.
• Contribute to the development and implementation of HACCP plans tailored to specific projects and events.
• Stay informed on regulatory agency updates regarding emerging concerns, consumer advisories, food safety alerts, proposed regulations, and other public health or business?impact matters.
• Monitor industry developments to identify and integrate food safety best practices.
• Assess the suitability of food and beverage vendors and suppliers to maintain risk management and quality standards across the supply chain, working as needed with UPR sourcing, quality, and risk leaders.
• Partner with Facilities and Technical Services groups to ensure facility safety, readiness, permitting and compliance with relevant regulations. Lead company certification efforts under GFSI standards (SQF or BRC) and handle other assigned responsibilities.
• Prioritize continuous improvement in education, awareness, and operational processes. Work with the VP of Culinary to establish GMPs and HACCP for production kitchen and restaurants, setting strategic objectives and achieving short?term goals.

Qualifications

• Minimum 10 years experience in Food Safety and Quality Assurance with at least 5 years in QA Management overseeing staff and responsible for administration of QA analysts/inspectors/food safety specialists.
• Ideal candidate should have overseen QA/QC within facilities with 50+ employees and robust QA/QC processes, supporting revenues from multi?unit F&B operations greater than $50M annually.
• Certified ServSafe Professional and ServSafe Certified Instructor within 6 months of employment, required.
• HACCP certification or strong technical knowledge of state retail food safety and HACCP resulting in HACCP certification within 6 months of employment, required.
• Experience managing proper labeling and storage as relates to allergens.
• Experience with traceability, recall and food defense (food security) programs.
• Strong foundation & understanding of HACCP, Food Safety (CP?FS Certified is a plus) and GMP (Good Manufacturing Practices) certification is critical.
• Participation in local Food Safety related industry groups.

Desired Characteristics

• Bachelors degree in science, food service management, or culinary fields required.
• RS/REHS credential preferred; CP?FS a plus.
• HACCP certification required or must be obtained within 6 months.
• Minimum ten years of regulatory and industry food safety experience.
• Minimum five years of direct regulatory experience with health departments/regulatory agencies.
• Experience managing QA specialists and vendors.
• Ability to collaborate with Culinary and Food Operations teams on Food Safety & QA programs.
• Strong analytical, investigative, and technical skills.
• Excellent communication, organizational, multitasking, and leadership abilities.
• Comfortable with ambiguity and change.
• Commitment to top?quality guest service.
• Proficient with MS Excel, Word, and PowerPoint.
• Union management experience preferred.

Additional Requirements

This position is required to be performed full?time from an NBCUniversal?designated worksite.

Eligible for company?sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and other perks. Salary range: $110,000?$155,000 (bonus eligible).

Additional Information

As part of our selection process, external candidates may be required to attend an in?person interview at one of our locations prior to a hiring decision. NBCUniversal provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Seniority Level

Mid?Senior level

Employment Type

Full?time

Job Function

Quality Assurance

Entertainment Providers

Job Tags

Similar Jobs