Job Description

Student Success Coach

Winner of Top Workplaces by Denver Post, Elsmere Education partners with colleges and universities to strengthen their mission through expanding their educational offerings, allowing them to serve more students by providing strategy, marketing, recruiting, program development and retention enablement services. Headquartered in Cherry Creek with a flexible remote work policy, we are seeking talent that fully embodies our core values of partnership, transparency, curiosity, integrity, value creation, respect, and inclusion. Join us to help us carry out our mission of unlocking the power of learning, transforming lives.

We are seeking a Student Success Coach (SSC) who will work to empower students to identify and achieve their educational, personal, and professional goals through coaching sessions and by connecting students with institution resources. In coordination with their Team Lead and Student Success Manager, the SSC identifies students who may be at risk of failing and/or withdrawing. The SSC proactively works with students and manages the coordination of support offered to them. The SSC will also provide support to students when preparing for the start of their academic program through targeted individual and group sessions, and interventions.

Key Responsibilities:

• Providing holistic support to students, including consistent monitoring of academic progress
• Meeting regularly with identified students throughout their start with particular emphasis on helping the transition into their first semester
• Developing relationships with identified students that encourage continuation of long-term coaching when necessary
• Initiating short-term coaching as needed throughout the students' academic career.
• Collecting and analyzing student success data for portfolio of programs served
• Making recommendations on retention initiatives to Student Success leadership team

Qualifications:

• Bachelor's degree, minimum
• Passion for education and helping people achieve their goals
• Strong customer service background
• Ability to research and reinforce higher education norms and institutional policies
• Possess an understanding of the different phases of the student lifecycle
• Capacity to monitor academic progress and provide support and guidance accordingly
• Consultative approach to guide, support and encourage students through their online programs
• Experience with Salesforce or a similar CRM
• Capability to establish relationships over phone, text, and email
• Exhibit strong positive attitude and ability to foster teamwork

Key Benefits:

• Opportunity to participate in building something important
• Casual work environment in Cherry Creek
• Experienced management team that enjoys the work - and loves education
• Competitive salary
• Medical/Dental/Vision Insurance
• 401K plan
• Unlimited PTO policy
• Flexible work model
• Wellness Program
• Community giving/volunteer program

Must be located in Denver, CO. This is not a remote job. Salary Range: $56,500

Purpose: Unlocking the power of learning, transforming lives.

Elsmere Education is a values- and mission-driven organization that continually strives to be a diverse and inclusive global community. We welcome and celebrate the perspectives, backgrounds, and beliefs of our employees, institutional partners, and students to foster a spirit of inclusivity so all can thrive. Our goal is to create an environment of curiosity and self-expression while demonstrating openness and celebration of other's viewpoints. We encourage all employees and university partners to bring their authentic presentations of self. Elsmere is focused on unlocking the power of learning and transforming lives.

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