Are you interested in working with the world's leading AI-powered Quality Engineering company? Ready to advance your career, collaborate with global thought leaders across industries, and make a difference every day? Join us at Qualitest! We are looking for an Incident Manager to join our growing team onsite in Oakland, CA, United States. Must Haves: Incident Response & Problem-Solving Regulatory & Compliance Knowledge Communication & Stakeholder Management Job Description: Responsible for managing IT service disruptions and coordinating with teams to restore services within agreed service level agreements (SLAs). Determine incident severity and priority, coordinate response efforts, and ensure timely resolution. Develop and implement incident response procedures, adhere to ITIL best practices, and analyze trends for improvement. Oversee the end-to-end incident management process, including ticket triaging and resolution, focusing on high-impact incidents and recovery efforts. Handle incidents and service requests as part of IT support, confirm resolution, and document outcomes. Lead change management activities, evaluate change impact and organizational readiness, and support training and communication efforts. Design or deliver training resources, evaluate change requests, and provide impact assessments to minimize risks. Benefits: Join a company committed to diversity and inclusion, with over 40% women and 120 nationalities. Enjoy local and global career growth opportunities, flexible culture, employee events, amenities, and wellness programs. Save for your future with our 401k plan, health benefits, and HSA matching. Continue learning with our extensive platform, QCraft, offering courses, labs, mentorship, and certifications. Take advantage of wellness programs, bonuses, employee recognition, and discounts on travel, electronics, and more. The salary range for this role is $130,000 - $140,000. If interested, send us your resume and let's start talking! #J-18808-Ljbffr QualiTest Group
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